1. Overview
Different Breed Coaching is committed to providing a seamless experience for our clients from sign-up to service delivery. This Fulfillment Policy outlines how our coaching services are delivered, including timelines, communication, and resolution processes.
2. Service Delivery
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Upon signing up and completing payment, clients will receive a confirmation email with details of their coaching program, including next steps.
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Clients will be contacted by their assigned coach within 48 hours (work days M-F UK time) to schedule their initial consultation.
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Personalised coaching services, including training programs, nutrition guidance, and lifestyle support, will be provided on a rolling basis in accordance with the program package selected at purchase.
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Access to digital resources (such as training plans, check-ins, and feedback tools) will be provided through our coaching platform and direct communication with the assigned coach.
3. Payment and Subscription Terms
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Coaching services are billed based on the agreed payment plan (monthly, in a payment plan or full payment upfront).
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Payments are processed securely through Stripe, with confirmation provided upon successful transaction.
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Any failed payments will result in temporary suspension of services until the payment is resolved.
4. Cancellation and Refund Policy
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Clients may cancel their coaching service by providing at least one month's notice before the next billing cycle, provided they have completed their fixed minimum commitment period (e.g. a 6-month programme). This minimum commitment applies regardless of whether the client pays the total investment upfront or via a monthly instalment plan.
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If a client wishes to terminate their coaching service prior to completing their agreed minimum commitment period, they agree to pay an early cancellation fee equal to 50% of the remaining contract value or 2 months of coaching fees, whichever amount is less.
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Refunds are generally not provided, as our coaching services require upfront time investment in programme development and planning.
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In special circumstances (such as medical issues), refund requests will be reviewed on a case-by-case basis.
If you have any further questions on this policy, please email us at
admin@differentbreedcoaching.com